Refunds

At Purely Home, we're committed to providing you with exceptional products and service. Our refunds policy is designed to ensure that you have peace of mind when shopping with us, in accordance with Schedule 2 to the Competition and Consumer Act 2010 of Australia and Parts 6 and 7 of the Competition and Consumer Regulations 2010.

30-Day Return Policy: We offer a generous 30-day return policy, allowing you to return items for a refund or exchange within 30 days of purchase. Whether you've changed your mind or received a faulty or incorrect item, we're here to assist you every step of the way.

Free Returns on Faulty Items: If you receive a faulty or damaged item, we'll cover the cost of return shipping. Simply contact our customer service team, and we'll arrange for the return and replacement of the item at no additional cost to you.

Exchanges Possible with Customer-Covered Shipping: If you wish to exchange an item for a different size, color, or style, we're happy to accommodate your request. However, please note that the cost of return shipping for exchanges will be covered by the customer.

Easy Returns for Faulty or Incorrect Items: Returning faulty or incorrect items is easy and hassle-free. Simply contact us within 30 days of purchase, and we'll provide you with a prepaid return label for the item. Once we receive the item, we'll process your refund or replacement promptly.

10-Day Business Day Processing Time for Approved Refunds: Upon receipt of your returned item, please allow up to 10 business days for us to process your refund. We strive to process refunds as quickly as possible, but please be patient as we ensure that each refund is handled with care and accuracy.

15% Restocking Fee for Returns: Please note that a 15% restocking fee will apply to all returns. This fee covers the cost of restocking and processing returned items. When processing your refund, we'll deduct the restocking fee from the original purchase price of the item, along with the original shipping cost.

Your Satisfaction is Our Priority: At Purely Home, your satisfaction is our top priority. If you have any questions or concerns about our refunds policy or any aspect of your shopping experience, please don't hesitate to contact our friendly customer service team. We're here to help and ensure that your experience with Purely Home is nothing short of exceptional.

Thank you for choosing Purely Home for your home furnishings needs. We hope that our refunds policy provides you with the confidence and assurance to shop with peace of mind. If you have any further questions or require assistance, please don't hesitate to reach out. We're here to serve you and ensure that your experience with Purely Home is a positive and rewarding one.