Billing Terms & Conditions

At Purely Home, we strive to provide you with a seamless shopping experience and transparent billing practices in compliance with Schedule 2 to the Competition and Consumer Act 2010 of Australia and Parts 6 and 7 of the Competition and Consumer Regulations 2010. Our billing terms and conditions outline the guidelines for payment, invoicing, and dispute resolution to ensure clarity and fairness in all transactions conducted through our online home furnishings store.

1. Currency and Pricing: All prices displayed on the Purely Home website are in Australian Dollars (AUD) unless otherwise stated. We endeavor to ensure that all pricing information is accurate and up-to-date; however, errors may occur from time to time. In the event of a pricing error, we reserve the right to correct the error and adjust the price accordingly. Any changes to pricing will be communicated to you before processing your order.

2. Payment Methods: Purely Home accepts various payment methods, including credit/debit cards, PayPal, and Afterpay. Payment must be made in full at the time of purchase unless otherwise agreed upon in writing. By providing your payment information, you authorize us to charge the designated payment method for the total amount of your order, including applicable taxes and shipping fees.

3. Billing and Invoicing: Upon placing an order with Purely Home, you will receive an electronic invoice confirming the details of your purchase, including the total amount due and payment instructions. If you require a printed invoice or additional documentation for your records, please contact our customer service team, and we will be happy to assist you.

4. Payment Terms: Payment for orders placed on the Purely Home website is due at the time of purchase. Failure to make payment in full may result in the cancellation of your order or suspension of your account. Invoices that remain unpaid after the due date may be subject to late fees or penalties as permitted by law.

5. Payment Security: Purely Home takes the security of your payment information seriously and employs industry-standard security measures to protect it from unauthorized access, disclosure, alteration, or destruction. We utilize secure socket layer (SSL) encryption technology to safeguard your sensitive information during transmission. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Billing Disputes: If you believe there is an error or discrepancy in your billing statement, please contact our customer service team immediately to resolve the issue. We will investigate your claim promptly and work with you to correct any billing errors or inaccuracies. In the event of a dispute, we may request additional documentation or information to facilitate resolution.

7. Refunds and Returns: Refunds and returns are subject to the terms and conditions outlined in our Refunds Policy. Please refer to our Refunds Policy for detailed information on eligibility, procedures, and timelines for refunds and returns.

8. Changes to Billing Terms and Conditions: Purely Home reserves the right to update or modify these Billing Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically to stay informed about any updates or amendments.

9. Contact Us: If you have any questions, concerns, or feedback regarding our Billing Terms and Conditions, please contact us at billing@purelyhome.com.au. We are committed to addressing and resolving any issues promptly and transparently.

By shopping with Purely Home, you agree to abide by the Billing Terms and Conditions outlined above. We appreciate your trust and confidence in us as your preferred destination for home furnishings, and we remain dedicated to providing you with exceptional service and support throughout your shopping journey. Thank you for choosing Purely Home.